Refund and Returns Policy — Lhhfx

Last Updated: [effective_date]
Welcome to Lhhfx. This Refund and Returns Policy outlines our return, exchange, and refund procedures for all purchases made at lhhfx.com. By placing an order with us, you agree to the terms described in this policy. Please read it carefully before making a purchase.

Return Policy Overview

Lhhfx accepts returns for refunds and exchanges. When your return is approved, you may choose to receive your refund either to the original payment method used at checkout or as store credit. Store credit refunds are typically processed faster than refunds to the original payment method. All returns must meet the eligibility criteria outlined in this policy.

Return Window

Items can be returned within 30 days of the delivery date. The return window begins on the date your package is delivered, not the date of purchase. Returns requested after the 30-day return window has expired will not be accepted, and no refund or exchange will be issued for items returned outside of this period. We strongly recommend initiating your return as soon as possible after receiving your order.

Restocking Fee

A restocking fee of 15% may apply to certain items. If applicable, the restocking fee will be deducted from your refund amount before it is issued. Please note that original shipping costs are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to a company error (such as a defective or wrong item), in which case Lhhfx will cover the return shipping costs.

Return Eligibility and Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Items must be in their original packaging, including any poly mailers, boxes, or tissue paper
• Items must not have any strong odors (e.g., perfume, smoke, or other scents), as these items will not be accepted
• Lhhfx reserves the right to reject any return that does not meet the above conditions, and the customer will be notified of the rejection with an explanation

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale items — products clearly marked as final sale at the time of purchase
• Clearance items — products purchased during a clearance or liquidation sale
• Personalized or custom-printed items — any product customized with a name, design, or message specific to the customer
• Gift cards — all gift cards are non-refundable
• Underwear and swimwear — for hygiene reasons, these items cannot be returned once the seal is broken
• Items explicitly marked as non-returnable on the product page at the time of purchase

How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer service team using the details provided in

   Our Store International

   📍 Address: 8045 Manchester Road, Birmingham, United Kingdom

   📧 Email: contact@lhhfx.com

   📞 Phone: 026 5656 7249

   🌐 Web: lhhfx.com

   to request a Return Authorization (RA) number.
2. Provide your order number, the item name(s) you wish to return, and the reason for the return.
3. Receive your RA number and return shipping instructions. RA numbers are typically issued within 1–2 business days of your request.
4. Pack the item(s) securely and ship them to the return address provided with your RA number via

   Our Store International

   📍 Address: 8045 Manchester Road, Birmingham, United Kingdom

   📧 Email: contact@lhhfx.com

   📞 Phone: 026 5656 7249

   🌐 Web: lhhfx.com

   .

Please note: Returns sent without a valid RA number may not be processed and could be delayed or rejected. Make sure to include the RA number inside your return package or on the shipping label whenever possible.

Return Packaging and Shipping

We recommend packing your return in its original packaging whenever possible to ensure the item arrives in the same condition it was shipped. If the original packaging is no longer available, use a sturdy box or mailer and sufficient padding to protect the item during transit.

We suggest using a secure shipping method with tracking and insurance. Lhhfx is not responsible for packages that are lost or damaged in transit during return shipping. Please keep your return tracking number until your refund has been fully processed, as it may be required to resolve any shipping-related issues.

Your return shipping address will be provided when you receive your RA number through

.

Refund Processing

Once your return is received and inspected, refunds are processed within 5–10 business days. Refunds are issued to the original payment method used for the purchase. If you selected store credit as your refund method, it will be issued within 1–2 business days of approval.

Please note that your bank or payment processor may take additional time to reflect the refund on your account, depending on their policies. Lhhfx will send a refund confirmation email once your refund has been processed. If you do not receive your refund within the stated timeframe, please contact us using the details in

.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery using

. Upon verification, Lhhfx will arrange either a free replacement or a full refund at your discretion.

You may be asked to provide photos of the damaged or defective item to help us assess the issue. Lhhfx will cover all return shipping costs for damaged or defective items, and we will provide a prepaid shipping label when applicable.

Wrong Item Received

If you receive the wrong item — including the wrong size, color, or product — please contact us within 7 days of delivery via

. We will send the correct item to you at no additional cost, or issue a full refund if the correct item is unavailable.

Lhhfx will cover all return shipping costs for wrong items, and a prepaid return label will be provided.

Order Cancellation

Orders can be cancelled before they are shipped, within 12 hours of placing the order. Once an order has been shipped, it cannot be cancelled, and the customer must follow the standard return process outlined in this policy.

To request a cancellation, please contact our customer service team using

as soon as possible. Cancellation requests received after the 12-hour window or after the order has entered the shipping process will not be honored, and the return policy will apply instead.

Exchange Policy

Lhhfx offers exchanges for a different size or color of the same item. To request an exchange, please contact us using

with your order details and the item you wish to exchange.

If the replacement item is more expensive than the original, the customer will need to pay the price difference. If the replacement item is less expensive, the difference will be refunded to the original payment method. All exchanges are subject to item availability, and we will notify you if the requested item is out of stock.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us using the details below:

You can also visit our website at lhhfx.com for additional information.